| (i) |
Where, under the terms of an offer, an amendment is allowed, an administration fee of £10 (€14) or, for Irish Sea routes, £20 (€32), will be charged on each occasion that the booking is amended. You will also be required to pay any difference between the original price and the fare applicable on the day you make the amendment.
This fee will apply to any change in the route, date, time, passenger numbers or vehicle types. Special
promotional fares are not amendable. For Irish Sea routes, both economy and flexible fares are amendable. |
| (ii) |
Where under the terms of an offer a booking may be cancelled, any request for a refund must be made in writing to the office which confirmed your booking, within 6 months of the expiry of the validity of the booking. Unless otherwise stated bookings are valid for 12 months from the date of the outward journey.
Any refund to which you are entitled on the cancellation of your booking will be subject to a deduction for cancellation charges as follows: |
| |
| Fares |
Period of time before departure |
Cancellation charge |
|
| Short Sea routes |
Any time before departure |
£30/€46 |
|
| North sea and Western Channel routes |
57 days or more before departure
29 – 56 days before departure
15 – 28 days before departure
14 days or less before departure |
15% of the Total Fare
25% of the Total Fare
50% of the Total Fare
The Total Fare |
|
| Irish Sea routes |
|
|
| Economy fares |
Any time before departure |
No refund |
| Flexible fares |
1 – 42 days before departure |
£30/€46 |
|
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| (iii) |
The above cancellation charges do not apply to bookings which include Club products, which can be cancelled at any time prior to travel, free of charge. This does not include bookings which include Club products booked as a ‘Club Product Promotion’, to which the above cancellation charges do apply. |
| (iv) |
Special promotional fares are not refundable, including those which include Club products. |
| (v) |
In no circumstance can we make a refund in respect of: |
| |
| (a) |
cancellations made on or after the intended departure date |
| (b) |
unused portions of bookings |
| (c) |
amendments/cancellations made within 24 hours of the booked sailing |
| (d) |
cancellations caused by, or missed sailings due to events beyond your control, namely unusual and unforeseeable circumstances which you could not control and the consequences of which you could not have avoided even if you had taken all due care. However, on proof of purchase, we will provide you with a credit. |
| (e) |
travel, at your request, on a lower-priced sailing to that actually paid for. |
|
| (vi) |
No refunds will be given for pre-paid meals unless cancelled 48 hours in advance of the scheduled sailing time. |
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